Terms & Conditions
TRANSACTIONS
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. This site is owned and operated by Niche Trading (UK) Ltd ("Gorjus","Gorjus London" "we" or "us"). Registered office: 2 Lake End Court, Taplow Road, Taplow, Maidenhead, England, SL6 0JQ. Registered number 05954650 in the UK. Vat No: GB 888 5839 39. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at:info@gorjuslondon.co.uk
SHOPPING WITH US
Payment
Credit Card payment is taken when your order is packed at our warehouse. All payment is processed in GBP. We accept most major cards including Visa, MasterCard, Visa Delta and Visa Electron.
We are unable to accept payment via cheque, PayPal or any method other than those listed above. The description of the goods, services, price, currency and delivery costs are set out on the order page. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked or in the case of services we can offer the service you require. To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any irregularities are found, the order may not be processed.
The actual price charged to non-UK customers will be paid in pounds sterling and is subject to the exchange rate applied by the customer's credit or debit card Company.
PRODUCTS, PRICING AND PROMOTIONS
Product Availability
All products for sale on www.gorjuslondon.co.uk or www.gorjuslondon.com are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.
Product Descriptions
Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
Prices
All prices include VAT and are subject to change without prior notice.
We ship to all countries outside of the EU on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. We will seek confirmation from you in all cases prior to despatching a DDU shipment to make sure you are aware of the DDU policy. Occasionally goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information and payment required by customs to ensure the goods are cleared. Please send an email to info@gorjuslondon.co.uk if you have any questions relating to shipping to a particular country.
Niche Trading (UK) Ltd are not responsible for the actions of local customs. The recipient is responsible for paying the duty.
Gift Wrap
We don't currently offer a Gift Wrapping service.
ORDERS AND RETURNS
Placing an Order
Making a purchase is easy. Just follow these simple steps:
Shop our website by browsing through our product range
Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.
Add an item to your shopping basket by clicking the "ADD TO BAG" button on the product page.
Review the items you have chosen in your shopping bag, or at the checkout. To delete an item from your shopping bag, click on the "REMOVE" button next to the item.
You can continue shopping by selecting the "CONTINUE SHOPPING" button.
You can also view the items in your basket whilst you continue shopping, by clicking on the "MY BAG" icon at the top of the homepage.
Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible.
If entering a promotional code, please ensure you enter into ‘PROMOTIONAL/DISCOUNT CODE’' box and click APPLY in order to action the code.
Complete your order by selecting "Checkout" and then follow the steps.
When you are ready to complete your order, click the ‘Complete Your Order’ button and wait for the order conformation page to appear. You will also receive an order confirmation email with details of your order shortly after we have received it.
Should you need further assistance with placing an order please contact our Customer Services Team on, who would be happy to assist you.
Alternatively, to help answer any queries or questions you may have about our online store and the services and features we offer, please email our Customer Service Team at customerservices@gorjuslondon.co.uk
Amending your order
You are able to correct errors on your order up to the point at which you click on 'Complete Your Order' on the Payment Page of our ordering process.
Unfortunately we are unable to amend/change orders once they have been submitted. Therefore if you are unhappy with your order details you will be required to cancel your original order and place a new order with the correct details. You may find there are changes to your delivery timescale and/or the price you pay for the item as you'll be charged the current selling price on the day you amend or cancel the order.
Acknowledgment and Despatch/Acceptance of your Order
We will notify you by email as soon as possible to acknowledge receipt of your order, so please ensure you enter a valid email address. This does not constitute acceptance of your order. Gorjus London reserves the right to refuse an order for any reason. You will be notified of the despatch of your order by email with the courier details. Notification of despatch constitutes acceptance of your order. Acceptance of all orders is subject to credit checks and Gorjus London reserve the right to cancel any order which does not comply with these regulations.
Purchases made on our website are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Gorjus London reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
Returns
We hope that you will love your order! However, if you change your mind,you can return any item in accordance with the following policies:
UK Orders – You must inform us of your attention to return goods within 14 days by filling in the returns form, by email or by post.We will then send you a Returns Authorisation(RA) Number and once you have received this number your goods must be returned within a further 14 days for a full refund of your purchase price and delivery charges where applicable, the customer will be responsible for return shipping costs.
EU Orders – You must inform us of your attention to return goods within 14 days by filling in the returns form, by email or by post.We will then send you a Returns Authorisation(RA) Number and once you have received this number your goods must be returned within a further 14 days for a full refund of your purchase price and delivery charges where applicable, the customer will be responsible for return shipping costs.
Non-EU Orders – Goods must be returned within 28 days of receipt. The delivery charge and cost of returning the goods will only be refunded in the event that the goods have been returned due to being faulty or incorrect, in which case please contact us.
Items originally despatched to the UK but returned from a non-UK address will be treated as being an order from the country where the goods are being returned from.
Here’s what you need to do:
- We will contact you by email to let you know that your refund has been processed. Please note that refunds can take up to 30 working days to process from receipt by our Returns Department.But we will endeavour to process refunds much quicker.
Any refund out of policy will be at the discretion of the Online team, and will normally be given in Store Credit to the value of the current selling price.
Exchanges
Please note we do not offer exchanges for alternative items, colours or sizes at our onlinestore. An Online exchange is placed as a new order. This will involve placing a new order and taking payment details from you again. You will be refunded for any returned item(s) in line with the policy stated above.
Contact Us:
If you require help or assistance with any aspect of our website, including ordering online, or if you need further information about our products, please call our Customer Service team who will be happy to help you.
You can reach the Customer Service team by email on customerservices@gorjuslondon.co.uk or by calling between 10am to 4.00pm from Monday to Friday (GMT/BST) excluding UK bank holidays.
GENERAL TERMS AND CONDITIONS
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Niche Trading (UK) Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Gorjus London. You may not modify, distribute or re-post something on this website for any purpose.
Non Commercial Use
This Site is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Accuracy of Content
Gorjus London has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. To the extent permitted by applicable law, Gorjus London disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Gorjus London shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Gorjus London makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Gorjus London shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, has been or is likely to be used without your authorisation, you should change your password or contact us immediately. Gorjus London shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Gorjus London or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Gorjus London reserves the right to amend the Terms & Conditions of this service at any time.